Ally Financial’s Chief Risk Officer, Stephanie Richard, has highlighted the company’s renewed focus on modernising risk management, strengthening digital capabilities and preparing for the next wave of banking transformation. Speaking about Ally’s long-term strategy, Richard emphasised the importance of building a resilient organisation that can anticipate rapid changes in customer expectations, technology and regulatory oversight.
Richard noted that the role of the CRO has evolved significantly, with risk leaders now expected to influence enterprise strategy rather than simply monitor compliance. “Risk is no longer a back-office function — it’s a strategic enabler,” she said, underscoring how effective risk governance directly supports innovation and customer trust.
A major theme of her comments was Ally’s investment in advanced analytics, AI-driven monitoring and real-time scenario modelling. These tools, she explained, allow the bank to spot emerging risks early, whether related to credit shifts, cyber threats or macroeconomic volatility. “The speed at which risk emerges today requires tools that can keep pace,” Richard observed.
She also emphasised the importance of cultural transformation. At Ally, risk culture is being strengthened through cross-functional collaboration, enhanced training and clearer accountability frameworks. Richard stated that embedding a “speak-up environment” is critical, where employees feel empowered to raise concerns before they escalate into material risks.
Looking ahead, Richard expects regulatory scrutiny to intensify as financial institutions adopt artificial intelligence and expand digital offerings. She noted that Ally is proactively investing in governance structures and transparency to ensure responsible AI deployment.
Despite uncertainties across markets, Richard expressed confidence that a combination of disciplined risk oversight, customer-centric digital innovation and continued investment in talent will position Ally for sustainable long-term growth.