India’s insurance GCCs are growing fast and using smart technology to improve risk management and follow global rules more effectively.
Summary:
Insurance Global Capability Centres (GCCs) in India are transforming risk management and compliance across the sector. With a 15% growth over the past three years, they’re using tools like AI and data analytics to build stronger, more resilient systems. COVID-19 pushed them to improve even more, leading to smarter risk-sharing, better crisis planning, and stronger workforce strategies. These changes are helping India’s insurance GCCs play a much bigger role on the world stage.
Main Story:
Global Growth, Local Impact
India’s insurance-focused Global Capability Centres (GCCs) are changing how the industry manages risks and follows compliance rules. These centres have grown by 15% in just three years, according to a NASSCOM report. They’re now using AI and data analytics to improve operations and make sure insurance companies can respond quickly when things go wrong.
Smarter Technology = Stronger Systems
GCCs have started using detailed “resiliency dashboards” — smart tools that track which teams do what, how important each job is, and what to do if there’s a problem. With these systems, even if something unexpected happens, the important work doesn’t stop.
They also divide tasks into four areas:
- Tech-based work
- Back-office jobs
- Chat services
- Voice services
While tech and back-office work are stable, real-time services like chat and voice are riskier — and now they’re better protected because of these changes.
COVID-19: A Big Wake-Up Call
The pandemic taught insurance companies a tough lesson: having all your people and processes in one place is risky. So GCCs started spreading out operations across different locations. They also boosted cyber safety, tested systems more often, and made sure they could keep running even during crises.
Managing People = Managing Risk
Two major risks for GCCs today are:
- Operational risks (like fraud, tech issues, or third-party problems)
- Workforce risks (like losing talent or low employee morale)
To fight this, they’re focusing on hiring the right people, keeping them engaged, and giving them chances to grow. That helps the entire system run smoother and keeps customers happy.
Looking Ahead
Indian insurance GCCs are no longer just “support teams.” They’re becoming a real part of their parent companies, helping create smarter risk-sharing and opening new doors for growth. Their mix of smart technology, strong planning, and people-first strategies is now setting a global benchmark.