Operational failures can arise from people, processes, systems, technology, third parties, and external events. A process breakdown, system outage, vendor failure, human error, or unexpected disruption can quickly create financial losses, customer impact, regulatory concerns, and reputational consequences. Effective Operational Risk Management therefore goes beyond identifying risks, organisations need professionals who can understand controls, recognise failures, investigate root causes, respond to incidents, maintain critical activities during disruption, and strengthen resilience after an event.
The Operational Risk & Business Resilience Learning Pathway, offered by Smart Online Course in association with RMAI, has been designed around this complete operational-risk lifecycle, combining Operational Risk Management, Root Cause Analysis, Incident, Failure & Response Management, Business Continuity Planning, and Crisis Management into one connected professional learning journey.
- 5 Certification Courses, 33 Hours of Structured Learning, Intermediate to Advanced Level
- Combined original course value of 28,500 rupees, special learning pathway fee of 14,499 rupees
Why This Learning Pathway Matters
Identify Operational Failures. Understand Root Causes. Manage Incidents. Build Organisational Resilience. Operational-risk events can take many forms, and organisations need the capability to detect, contain, respond to, recover from, and learn from disruption, not simply prevent every failure.
Operational-risk events covered by this pathway’s scope include:
- Process failures
- Human errors
- System outages
- Control breakdowns
- Cyber-related disruptions
- Vendor failures
- Data incidents
- Fraud events
- Natural disasters
- Infrastructure failures
- Business interruptions
- Major operational crises
This creates demand for professionals who can connect Operational Risk Management with Incident Response, Root Cause Analysis, Business Continuity, and Crisis Management rather than viewing each area independently. The pathway therefore progresses logically from understanding failures, through preparing for disruption, responding to incidents, and managing crisis, to strengthening Operational Risk Management overall.
Read Now: Seven Risk Capabilities BFSI Institutions Must Strengthen
Is This Learning Pathway Right for You?
This Learning Pathway is particularly suitable if you fall into one or more of the following categories.
- Work in Operational Risk Management
- Work in Business Operations or Process Management
- Want to understand how Operational Risks are identified and controlled
- Have responsibility for incidents, failures, or operational-loss events
- Participate in Root Cause Analysis or corrective-action processes
- Work with Business Continuity or Disaster Recovery teams
- Have responsibilities involving Crisis Management
- Work in Internal Audit, Risk, Compliance, or Internal Controls
- Manage critical processes or operational teams
- Have responsibility for third-party or technology-dependent processes
- Want to develop capabilities relevant to Operational Resilience
- Want to move towards Operational Risk or Business Resilience roles
- Prefer one structured pathway connecting prevention, response, recovery, and organisational learning
Prior experience in Operational Risk is not mandatory. The pathway can be useful for aspiring professionals as well as working professionals seeking deeper capabilities in Operational Risk and Resilience.
Your 5-Course Learning Journey
The pathway is built around five connected courses, each contributing a distinct learning area.
- Root Cause Analysis (RCA), 4 Hours, understand why failures occur and prevent recurrence
- Business Continuity Planning (BCP), 4 Hours, prepare for business disruption and continuity
- Incident, Failure & Response Management, 4 Hours, manage incidents, failures, and organisational response
- Crisis Management, 6 Hours, prepare for and manage major crisis events
- Operational Risk Management, 15 Hours, develop comprehensive Operational Risk capabilities
Total learning duration across the pathway is 33 hours.
How the Courses Work Together
Together, the five courses progress from understanding the failure, through preparing for disruption and responding to the incident, to managing the crisis and strengthening Operational Risk and resilience overall.
- Root Cause Analysis (RCA) develops practical understanding of how organisations can move beyond the immediate symptoms of a failure and identify the underlying causes, helping learners understand why incidents recur when organisations address only visible symptoms rather than deeper weaknesses involving processes, controls, systems, procedures, training, or accountability
- Business Continuity Planning (BCP) develops understanding of how organisations prepare to maintain or restore critical business activities when disruption occurs, introducing the resilience perspective by moving the learner from preventing failures towards preparing for situations where disruption cannot be completely avoided
- Incident, Failure & Response Management connects detection of an event with the actions required after something goes wrong, developing understanding of incident identification, reporting, escalation, containment, response, remediation, and organisational learning
- Crisis Management extends the learning from individual operational incidents towards major disruptive events requiring coordinated organisational response, helping learners understand crisis preparedness, escalation, decision-making, communication, and response when an event becomes significant enough to affect wider operations or stakeholders
- Operational Risk Management brings the pathway together through a comprehensive understanding of risks arising from people, processes, systems, and external events, developing broader capabilities across Operational Risk identification, assessment, controls, monitoring, incidents, and resilience
Capabilities You Will Build
By completing this Learning Pathway, learners will develop a stronger understanding of how to:
- Identify common sources of Operational Risk, and understand people, process, system, and external-event risks
- Recognise operational vulnerabilities, and understand the relationship between risks and controls
- Recognise and report operational incidents, and understand incident containment and escalation
- Conduct structured Root Cause Analysis, move beyond symptoms to identify underlying causes, and develop corrective and preventive actions
- Understand Business Continuity Planning, identify critical activities and dependencies, and understand the importance of Operational Resilience
- Prepare for significant business disruptions, understand crisis escalation and organisational response, and appreciate the importance of crisis communication
- Learn from failures and strengthen controls, and understand risk ownership and accountability
- Connect Operational Risk, incidents, continuity, and resilience, developing a more comprehensive approach to operational disruption management
Read Now: RBI’s FREE AI Framework 2026: 7 Sutras and Practical Implementation Roadmap
Why Combined Operational Risk & Resilience Knowledge Is Valuable
Operational Risk Management is most effective when professionals understand what happens before, during, and after disruption. This Learning Pathway develops connected capabilities across Prevention, Detection, Investigation, Response, Continuity, Recovery, and Learning.
- An Operational Risk professional needs to understand incidents and control failures
- A Business Continuity professional benefits from understanding the underlying operational risks that can disrupt important activities
- An Operations Manager needs to recognise process vulnerabilities and understand escalation requirements
- An Internal Auditor benefits from understanding Root Cause Analysis and whether corrective actions address the actual source of a control failure
- A Risk & Controls professional needs to understand both preventive controls and response mechanisms
- A Crisis Management professional benefits from understanding continuity planning, operational dependencies, and incident escalation
Career & Industry Relevance
The Learning Pathway has broad cross-industry relevance and can be useful across Banking and Financial Services, Insurance, Technology, Manufacturing, Energy, Infrastructure, Telecom, Healthcare, Consulting, Government, Professional Services, and Corporates. The capabilities developed can complement responsibilities across Operational Risk, Operational Resilience, Business Continuity, Risk and Controls, Incident Management, Crisis Management, Internal Audit, Operations, GRC, Process Risk, and Business Resilience.
Who Can Benefit?
- Operational Risk Professionals develop broader capabilities across incidents, Root Cause Analysis, Business Continuity, and resilience
- Operations & Process Professionals understand how day-to-day processes create Operational Risk and how controls, escalation, and continuity arrangements can reduce disruption
- Business Continuity Professionals complement continuity knowledge with stronger Operational Risk, incident, and crisis-management capabilities
- Internal Audit Professionals develop deeper understanding of Operational Risk, control failures, incident analysis, and corrective actions
- Risk & Controls Professionals strengthen capabilities across risk identification, controls, failures, remediation, and resilience
- Compliance & GRC Professionals understand the operational consequences of control failures and the importance of escalation, continuity, and governance
- Technology & Support Functions develop greater awareness of operational dependencies, system failures, incidents, and organisational resilience
- Managers & Functional Heads understand how to identify operational vulnerabilities, respond to incidents, and maintain important activities during disruption
- Aspiring Risk Professionals develop specialised knowledge relevant to Operational Risk, Operational Resilience, and Business Continuity roles
Relevant Roles & Functions
The Learning Pathway can add value to professionals working in or aspiring towards roles such as Operational Risk Analyst, Operational Risk Manager, Operational Resilience Professional, Business Continuity Professional, Business Resilience Professional, Risk & Controls Professional, Incident Management Professional, Crisis Management Professional, Internal Audit Professional, GRC Professional, Operations Manager, Process Risk Professional, Business Risk Professional, Risk Advisory Professional, and Functional Managers with operational-risk responsibilities. Career opportunities depend on an individual’s qualifications, experience, and other professional competencies.
Why Choose the Learning Pathway Instead of Individual Courses?
Operational Risk, incidents, failures, and resilience are interconnected. Together, the five courses provide 33 hours of structured professional learning across the Operational Risk and Business Resilience lifecycle.
- Want to understand why failures happen and help prevent recurrence? Root Cause Analysis
- Want to prepare the organisation to continue operating during disruption? Business Continuity Planning
- Want to understand how incidents and failures should be managed? Incident, Failure & Response Management
- Want to understand how significant disruptive events should be handled? Crisis Management
- Want comprehensive knowledge of Operational Risk and controls? Operational Risk Management
What Makes This Learning Pathway Different?
The distinguishing feature of this pathway is that it does not treat Operational Risk, Business Continuity, Incident Management, and Crisis Management as unrelated subjects. It follows a connected operational-risk lifecycle.
- Understand the Failure, use Root Cause Analysis to identify why failures occur
- Prepare for Disruption, develop Business Continuity capabilities
- Respond to Incidents, understand identification, containment, escalation, and remediation
- Manage Crisis, prepare for coordinated response to major disruptive events
- Strengthen Operational Risk Management, bring risks, controls, incidents, and resilience together within a broader Operational Risk framework
Pricing and Learning Pathway Value
|
Course |
Duration | Original Price | Current Individual Price |
|
Root Cause Analysis (RCA) |
4 Hours | ₹2,500 |
₹1,940 |
|
Business Continuity Planning (BCP) |
4 Hours | ₹2,500 |
₹1,940 |
|
Incident, Failure & Response Management |
4 Hours | ₹2,500 |
₹1,940 |
|
Crisis Management |
6 Hours | ₹8,500 |
₹3,500 |
|
Operational Risk Management |
15 Hours | ₹12,500 |
₹6,999 |
| TOTAL | 33 Hours | ₹28,500 |
₹16,319 |
Special Learning Pathway Pricing for Indian Learners: ₹14,499 against a combined original course value of ₹28,500 and combined current individual course value of ₹16,319.
For international learners, the combined original value is US$575, the combined current individual course value is US$375, and the special international Learning Pathway fee is US$337.
Dual Certification Advantage
The Learning Pathway is supported by a dual certification framework, adding further value to the learner’s professional development journey. Applicable examination, assessment, and certification requirements will depend upon the certification structure of the respective course, and the pathway combines 33 hours of structured professional learning, multiple certifications, and industry-oriented skill recognition.
- Certification 1: Risk Management Association of India (RMAI) and Smart Online Course
- Certification 2: BFSI Sector Skill Council of India
Before You Enrol
Do I need prior Operational Risk experience? No. Prior specialist experience is not mandatory. A basic understanding of Risk Management or business operations can be helpful.
Can working professionals complete the pathway? Yes. All courses are 100 percent online and self-paced.
How much learning does the pathway include? The complete pathway provides 33 hours across 5 certification courses.
Why should I choose the pathway instead of individual courses? The pathway provides three key advantages, a Connected Operational Risk Journey, Broader Resilience Capabilities, and Special Pathway Pricing.
Is this pathway only for Risk professionals? No. It is also relevant for professionals in Operations, Internal Audit, Controls, Business Continuity, Crisis Management, GRC, and management functions with responsibility for operational processes.
Who Should Choose This Learning Pathway?
Choose the Operational Risk & Business Resilience Learning Pathway if your goal is, “I want to understand how organisations identify and manage Operational Risk, investigate failures, respond to incidents and crises, maintain critical activities during disruption, and strengthen organisational resilience.”
Continue Your Learning Journey
Explore the Operational Risk & Business Resilience Learning Pathway and other programmes at Smart Online Course or browse RMAI’s complete suite of risk management courses to find the pathway best suited to your goals.
CLICK HERE FOR MORE DETAILS
Contact Us:
Website: www.smartonlinecourse.com
Email: info@smartonlinecourse.com
Phone: +91-8232083010 / 8697310275 / 9883398055
