Paytm Payments Bank Case Study: RBI Action and Closure

Paytm Payments Bank Case Study

The regulatory action against Paytm Payments Bank Limited, or PPBL, developed over several years rather than arising from one isolated violation. In March 2022, the Reserve Bank of India directed the bank to stop onboarding new customers after identifying material Read More …

IndusInd Bank Derivatives Case Study: Control Failures

IndusInd Bank Derivatives Case Study

In March 2025, IndusInd Bank disclosed discrepancies in account balances associated with its derivatives portfolio. An initial internal review estimated an adverse effect equivalent to approximately 2.35% of the bank’s net worth at 31 December 2024. An independent review subsequently Read More …

AI Is Transforming Supplier Risk Management

Artificial intelligence (AI) is increasingly being used to redefine supplier risk management, providing organizations with enhanced tools to monitor, assess, and mitigate risks in complex supply chains. Advanced AI systems enable real-time visibility into supplier performance, financial stability, and compliance Read More …

RBI’s Draft Guidance on Regulatory Principles for Model Risk Management (2026)

Preparing India’s Financial Sector for Responsible Artificial Intelligence and Model Governance Executive Summary The Reserve Bank of India’s Draft Guidance on Regulatory Principles for Model Risk Management (MRM), released in June 2026 for public consultation, is one of the most Read More …

Dark Patterns in the Insurance Industry: Challenges, Consumer Protection and the Road Ahead

Executive Summary Digital transformation has revolutionised the insurance industry by making products more accessible, simplifying policy issuance, and enabling faster customer onboarding. Online insurance aggregators, insurer websites, mobile applications, digital intermediaries, and embedded insurance have significantly improved customer convenience. However, Read More …

Operational Risk in Digital Banking Platforms Case Study

Operational Risk in Digital Banking

Digital banking platforms have transformed how customers interact with financial institutions. Mobile banking, real time payments, digital onboarding, and instant fund transfers have increased customer convenience and operational efficiency. However, increasing dependence on digital infrastructure has also created significant operational Read More …

Digital Banking App Failure During Peak Transaction Period Case Study

Digital Banking App Failure During Peak Transaction Period Case Study

Digital banking has transformed customer expectations around speed, convenience, and real time access. Today, banking customers expect uninterrupted access to payments, transfers, account information, and digital services at all times. However, as banking operations become increasingly dependent on digital infrastructure, Read More …

Fiscal Risk Management in ASEAN+3 Economies Case Study

Fiscal Risk Management in ASEAN+3 Economies

ASEAN+3 economies, which include Southeast Asian nations along with China, Japan, and South Korea, are facing increasing fiscal and economic pressures. These pressures arise from global inflation trends, rising debt levels, geopolitical uncertainty, and climate-related risks. Recent policy discussions highlighted Read More …

NPA Management and Stressed Asset Governance: A Banking Case Study

Branch Operations

Background and Portfolio Context A mid sized financial institution with a diversified retail and MSME lending portfolio began observing a gradual deterioration in asset quality over a 12 to 18 month period. While overall growth remained stable, the Gross NPA Read More …