Digital banking platforms have transformed how customers interact with financial institutions. Mobile banking, real time payments, digital onboarding, and instant fund transfers have increased customer convenience and operational efficiency. However, increasing dependence on digital infrastructure has also created significant operational Read More …
Category: Casestudy
Operational Risk in Digital Banking Platforms Case Study
Digital Banking App Failure During Peak Transaction Period Case Study
Digital banking has transformed customer expectations around speed, convenience, and real time access. Today, banking customers expect uninterrupted access to payments, transfers, account information, and digital services at all times. However, as banking operations become increasingly dependent on digital infrastructure, Read More …
Fiscal Risk Management in ASEAN+3 Economies Case Study
ASEAN+3 economies, which include Southeast Asian nations along with China, Japan, and South Korea, are facing increasing fiscal and economic pressures. These pressures arise from global inflation trends, rising debt levels, geopolitical uncertainty, and climate-related risks. Recent policy discussions highlighted Read More …
NPA Management and Stressed Asset Governance: A Banking Case Study
Background and Portfolio Context A mid sized financial institution with a diversified retail and MSME lending portfolio began observing a gradual deterioration in asset quality over a 12 to 18 month period. While overall growth remained stable, the Gross NPA Read More …
Branch Operations & Internal Control Management in Banking Case Study
Branch Operations Internal Control Case Study Banking highlights how small gaps in daily branch processes can lead to significant operational and audit risks. Branch-level activities such as account opening, cash handling, reconciliation, and customer servicing involve multiple control checkpoints. When Read More …
NIST AI RMF for Credit Scoring Governance
A mid-sized UAE-based financial institution implemented an AI-driven credit scoring system to accelerate retail lending decisions. The model leveraged alternative data sources including transaction patterns, mobile usage signals, and behavioral indicators to assess creditworthiness for underbanked segments. The deployment aligned Read More …
DHFL collapse: what went wrong in risk and governance
The DHFL collapse stands as one of the most significant failures in India’s NBFC sector. Dewan Housing Finance Corporation Ltd, once a leading housing finance company, defaulted in 2019 and triggered widespread concern across lenders, investors, and regulators. Unlike sudden Read More …
IL&FS crisis: lessons in risk governance failure
The IL&FS crisis remains one of the most important governance and risk management failures in India’s financial system. When Infrastructure Leasing & Financial Services defaulted in 2018, the event triggered a major liquidity shock across NBFCs, mutual funds, and debt Read More …
Tylenol Crisis Case Study: How Johnson & Johnson Rebuilt Consumer Trust
In Short (Quick Summary) The Tylenol crisis is a classic case of crisis management. External tampering caused consumer deaths Trust in the brand collapsed Johnson & Johnson recalled products nationwide Transparent communication rebuilt trust New safety packaging transformed the industry Read More …
Case Study: Ford Model e – $900m Early EV Loss and the Risks of Scaling Too Fast
A Real-World Case Study in Ford EV Supply Chain Risk and Strategic Missteps Sector: Automotive • Electric Vehicles • Supply Chain & Commodity Risk • Strategic / Market Risk Core themes: Supply-chain readiness, raw-material cost exposure, demand mis-forecasting, and risk Read More …